Shipping policy
Shipping
Avelunessa
Górki 14, 61-001 Poznań, Poland
Email: breve-adept.3z@icloud.com
Phone: +48 692 684 516
We ship from Poland to Poland, across Europe and worldwide. The rate is shown at checkout before you place the order and depends on the weight of the whole order.
Rates
| Destination | Order weight | Rate |
|---|---|---|
| Poland | up to 10 kg | 69 zł |
| Poland | 10–100 kg | 349 zł |
| Poland | over 100 kg (pallet) | 649 zł |
| Europe | up to 10 kg | 129 zł |
| Europe | 10–100 kg | 769 zł |
| Europe | over 100 kg (pallet) | 1290 zł |
| Rest of world | up to 10 kg | 259 zł |
| Rest of world | 10–100 kg | 1690 zł |
| Rest of world | over 100 kg (pallet) | 2990 zł |
A bath pillow weighs under 1 kg and the largest steam cabin weighs 200 kg, so the rate is banded by the weight of the whole order rather than charged as one flat fee.
Large items travel on a pallet
Every item over 100 kg ships on a pallet. Delivery is kerbside: the carrier brings the pallet to the door of the building, not up stairs or into a room. A bath or cabin of this weight is a two- or three-person lift. If access is tight — a narrow stair, no ground-floor door — tell us before ordering and we will say what is realistic.
Times
Parcels leave us within 1–2 business days and reach a Polish address in 2–5 business days, the rest of Europe in 4–10 business days, and other destinations in 7–20 business days. Pallet shipments are booked with a freight carrier who calls ahead to agree a delivery window; allow 5–15 business days.
Customs and import charges
Goods are dispatched from Poland. For deliveries outside the European Union, any import duty, VAT or clearance fee charged in the destination country is payable by the recipient and is not included in our prices. Import rules are set by the destination country, so please check them before ordering.
Damage in transit
Check the pallet before you sign for it, note any damage on the carrier's paperwork, and photograph it — that is what makes a claim straightforward. Tell us within 7 days. This is a request to help us resolve it quickly; your statutory rights are not affected.